Dynamics 365 product family
The Microsoft Dynamics 365 product family is a comprehensive set of business process facilitation applications designed to simplify and align various business functions. OIXIO Digital is the only Microsoft partner in Estonia that implements and advises on all these solutions. Here is an initial overview of Dynamics 365 solutions. Together, these components provide versatile and scalable solutions for different business needs, enabling organizations to effectively manage their processes.
Why do choose the Dynamics 365 product family?
A unified approach from marketing and sales to service.
All opportunities for customer service representatives to provide an excellent service experience.
Personalized customer communication for every contact in any digital channel.
Creates all prerequisites for the sales team to work at maximum efficiency.
Connects all customer-specific information into a single whole – throughout the entire customer journey.
All applications can benefit from the capabilities of Power BI, a leading data-driven analytics solution.
Dynamics 365 Customer Insights
Customer Insights is a two-in-one application.
First, in the form of Customer Insights – Data, it is a CDP (Customer Data Platform), which allows all customer-related information to be gathered in one place.
Secondly, it is an excellent marketing automation tool. Customer Insights – Journeys increases the productivity of your marketing and sales team by enabling the automation of customer communication.
Dynamics 365 Sales
Sales teams bring home good results when their focus is on advising and helping the right customer.
Dynamics 365 Sales is a tool that helps you perform these activities more efficiently. Among other things, instructions supported by artificial intelligence and displayed in real time are helpful here.
Dynamics 365 Customer Service
Dynamics 365 Customer Service makes it possible to make the life of customer service agents easier by offering self-service, optimizing service operations and communicating with customers through the channels preferred by the latter.
By showing the customer that they are well versed in the customer’s wants and concerns, they can provide excellent service.
Dynamics 365 Field Service
Dynamics 365 Field Service allows you to optimize the management of field work and simplify the work of technicians. The application provides a complete overview of work phases, as well as maintenance and field work processes.
Dynamics 365 Business Central
A comprehensive business management solution for small and medium-sized companies, integrating finance, sales, service and operations management.
Dynamics 365 Finance
Comprehensive financial management for large organizations with cross-border business.
Dynamics 365 Supply Chain Management
A supply chain solution that empowers organizations to automate their entire supply chain operations with integrity, precision and flexibility.
Dynamics 365 Human Resources
A comprehensive HR process management solution, to which we have also created the Baltikum Palk Personal solution.
Dynamics 365 Commerce
Supports both e-commerce and physical retail store operations.
Dynamics 365 Project Operations
Integrates project management, resource schedules and financial tracking.
Consult with Advisory’s business advisors before starting implementation
The introduction of new technology always involves changes. This is one of the biggest challenges that companies face. These changes are as much about people as they are about technology. Oixio Advisory’s business consulting team helps people in your company prepare for these changes and implement them smoothly.
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