2025 was the year when Dynamics 365 Business Central became a truly strategic Microsoft solution. Significant investments in functionality expansion, artificial intelligence capabilities, and the use of AI agents have further strengthened the system’s position in organizations’ daily operations.
OIXIO experts’ experience with clients across the Baltic States shows that these innovations not only help manage processes more efficiently, but also change the culture of decision-making – shifting the focus from “what is technically possible” to “what delivers the greatest business value.”
Key Changes in 2025
2025 introduced several major innovations to the Business Central platform:
🔹 AI Agents – automate sales order processes (Sales Order Agent), invoice processing and matching (Payables Agent), and generate summaries of documents and records.
🔹 Chat with Copilot and Autofill – provide contextual assistance, explanations, and field suggestions, enabling faster and more informed decision-making.
🔹 Sustainability Management Module – automates CO₂ emission estimates, Scope 3 reporting, and integrates sustainability tracking into everyday business processes.
🔹 Data Summaries and Analysis – AI generates summaries from entries, orders, and journals, simplifying daily information management.
These innovations not only simplify day-to-day operational control but also make it easier to monitor efficiency, reduce errors, and forecast business performance.
2026 Directions
According to experts, 2026 for Business Central users will focus even more on AI agents, automation, and modular functionality expansion:
🔹 Expense Agent and Fulfillment Agent – the first automates employee travel and expense management, while the second streamlines order fulfillment, order processing, and inventory reservation.
🔹 New Quality Management Module – provides a standardized foundation for customer quality inspection processes, integrating with manufacturing, warehousing, and supply chain operations.
🔹 MCP (Model Context Protocol) Server – enables the creation of custom AI agents with embedded data, rules, and process context, ensuring secure and precise operation.
Thanks to these developments, organizations can design more tailored processes, respond faster to business needs, and reduce the risk of errors. AI agents are becoming not just assistants, but strategic tools that support data-driven decision-making and process optimization.
Summary
For Business Central users, 2025 was a year of transformation: AI agents, automation, and sustainability functionality became not just technological innovations, but part of everyday operations.
2026 promises to continue this evolution, further strengthening AI agents and modular solutions that help organizations operate more efficiently, securely, and reliably.
Business Central is Microsoft’s strategic ERP solution for managing business processes. Learn more about ERP capabilities here.
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Lukas Valvonis
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