Many companies face a dilemma when considering the implementation of Microsoft Dynamics 365 Business Central: they know the system could significantly improve business efficiency, yet the decision is often hindered by a lack of internal resources. This concern is completely understandable—but it doesn’t have to be an obstacle.
Why does this happen?
When the implementation of a new ERP system is on the horizon, the first thought might be: “Who is going to do all this work?” If key internal people are already occupied with their daily responsibilities, they have little time left to dedicate to the ERP project. Research by NetSuite shows that one of the main reasons ERP projects fail is “lack of internal resources”—this shortage causes delays and prevents the project from being completed successfully.
Participating in project workshops, providing input for the implementation, managing and preparing company data for import into the new system, testing workflows, training end-users, and managing operational changes—all these tasks take significant time and resources from project participants. Without proper planning, this can greatly impact both the budget and the timeline of an ERP implementation project.
Business Central – the key to more efficient management
If you have decided to optimize your processes, Business Central may be the right step toward digitalization. Microsoft clearly outlines that Business Central enables you to:
- Automate financial, supply chain, manufacturing, and warehouse processes
- Improve data visibility across the entire company
- Integrate with various software solutions you already use
- Connect seamlessly with Teams, Outlook, and Excel in the cloud
These integrations ensure that users don’t have to rebuild their work methods from scratch—they can start using tools they are already familiar with. This reduces the learning curve and the need for additional support resources.
How can OIXIO Digital help you?
If your company’s internal project team resources are limited and you lack a solution for ensuring a dedicated ERP key user, OIXIO Digital steps in—together with our trusted partner, Softsystems OÜ.
Key User Service – the bridge to ERP implementation success!
In cooperation with Softsystems OÜ, we offer a Key User Service aimed at ensuring that Microsoft Dynamics 365 Business Central supports your company’s business processes in the best possible way. This service helps keep the entire implementation clear and manageable, allowing your key people to focus on their core activities.
What does the service include?
- Regular analysis of business processes and ERP system usage, with improvement proposals
- Gathering key user requirements and finding suitable solutions
- Reviewing and testing solutions developed by the implementation partner
- Providing daily user support and problem-solving
- Delivering training to improve user competence
- Supporting the project from defining business needs to Go-Live and managing user permissions
Why is this valuable?
- Mitigates ERP project risks and ensures smooth progress
- Acts as a bridge between business users and the implementation partner—ensuring fast, clear communication
- Relieves your key people from overload, as a professional key user manages and coordinates change implementation
- Supports the project from start to finish and continues assistance after Go-Live
With us, you have a reliable team by your side
Working with OIXIO Digital and Softsystems means you don’t have to fear your ERP implementation becoming too complex or resource-heavy. OIXIO Digital’s strong project management and systems integration expertise is combined with Softsystems’ in-depth ERP usage and support experience.
Together we ensure:
- A smooth and on-schedule implementation
- The best coverage of your business processes in Business Central
- Fast user onboarding and ongoing support
- A sustainable solution that also meets future business needs
Modular support structure
You don’t need a full-time Dynamics team right away. We provide consultants as needed—whether it’s for advisory, configuration, or Go-Live support. This allows you to allocate resources flexibly, avoiding the timeline challenges of an overloaded schedule.
Full integration and a systematic solution
OIXIO Digital integrates Business Central with other systems, such as CRM, warehouse, e-commerce, or project management tools (e.g., Scoro Connector). This reduces manual data entry, lowers the risk of errors, and adds value to operations.
How it works in practice
| Stage | How we support you |
| Project initation | Engage the Key User Service to define required internal resources and expectations |
| Project initiation | Align your processes with Business Central best practices and configure the system together |
| Testing & training | Execute test scenarios and train key users |
| Go-Live & post-support | Support the key user until the live phase is complete and ensure key functions work before we step back |
The result?
- Your team is not overburdened
- The project progresses smoothly and on time
- Company data, financial, and warehouse processes are integrated and transparent
- A model is in place that supports your digitalization roadmap for the future
OIXIO Digital offers a wide range of services—from strategy and methodology to technical integrations—backed by over 25 years of experience on Microsoft platforms.
If you are considering implementing Business Central, don’t let a lack of internal resources discourage you. OIXIO Digital, together with Softsystems, can be your reliable partner—your team provides the necessary input and collaboration, while we provide practical know-how and leadership. This way, your company can smoothly move forward, unlocking the full potential of your ERP system.
If you have any questions, feel free to contact the OIXIO Digital team—our specialized consultants and Softsystems key users are always ready to help.
Contact Us
OIXIO Group